Product Sales, Returns & Exchanges

 

OUR POLICIES

DUE TO HEALTH & SAFELY WE CAN NOT ACCEPT RETURNS OF PIERCINGS OR USED OR OPENED ITEMS COSMETIC OR TOILETRY PRODUCTS (with the exception of faulty or damaged items) 

RETURNS, REFUNDS & EXCHANGES WITH A RECEIPT POLICY
We are happy to exchange or refund any item returned in a UNUSED saleable condition, in its original packaging with its receipt within 28 days
A refund will be issued by the original payment method, to the value of the item printed on the receipt. 
If you do not have a receipt, we may, at our discretion offer an exchange to the value of the current or most recent selling price.

RETURNS, REFUNDS & EXCHANGES FOR FAULTY OR DAMAGED ITEMS
If you have brought a product from us in the last 14 days which is damaged or faulty we will happily exchange or refund your product for you.
If you have brought a product from more than 14 days ago but less than 30 days ago which is damaged or faulty we will happily exchange your product for you. You may be asked for proof the item was damaged at time of purchase.

GIFT VOUCHERS
Please state when booking, that you intend to use a gift voucher and have your voucher number to hand, we will need this (or a credit card) to secure your booking. The voucher will then be held in replace of a booking fee.
Vouchers are valid for the amount or treatment shown. 
Vouchers may be exchanged for a treatments/items of similar value, this value being: the cost of the treatment at date of purchase.  All exchanges must be made prior to booking.
Vouchers are redeemable on treatments and retail items at beauty boutique 18 Garden street, Cromer only.
Vouchers are valid for 9 months from date of purchase, dates can not be extended, please see expiry date on voucher.
Any unused treatment/value will remain on voucher for further use, no change is given.
Vouchers are non-refundable. 
Cancellations when booking with a voucher:  If you cancel your appointment with less than 24 hours notice or if you fail to attend an appointment your voucher will be reduced by the total appointment cost. Any remaining voucher money may still be spent before the expiry date.

COURSES
Where an expiry date is applicable, any unused sessions will be lost.
Sessions booked and then cancelled with less than 24 hours notice or unattended sessions will result in the loss of that session.
Courses are non-refundable.
If you are no longer able to complete your course you may at our discretion be offered an alternative to the value of the remainder of the course.

 

 

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