Bookings & Cancellations

Our booking and cancellation terms and conditions are below, if you have any questions about these terms please contact us. These terms and condition apply for bookings made directly through the salon, third party bookings terms may vary please see individual terms on third party site when booking online though a third party. More about booking online here


Making a booking


We accept bookings by phone 01263 511945, email or through our Facebook page ‘message us’ tab.


We will require your full name and a contact number to secure your booking. If you have given us a email address you will be send a booking confirmation via email. Please notify us of any changes to your contact details.


We recommend you book ahead, our senior therapists get booked up far in advance and we can get busy in peak periods. A  good guide is 3-4 weeks ahead for specific therapists and 8-10 weeks ahead for christmas. Wedding bookings book 9 - 12 months ahead.


A 25% non-refundable booking deposit may be required for larger bookings, or if you have previously failed to adhere to our cancellation policy your next 1 appointment will require a deposit.


Group bookings of 4 or more require a 50% deposit on booking and balance 7 days prior to appointment.


We send complimentary appointment reminders by text and email.


We reserve the right to refuse bookings or treatment.


When booking via email or message, time slots offered to you will be held until closing time on that day, then they will be released.


Whereby we are not able to honour a booking due to unforeseen circumstances you will be notified at the earliest convenience on the contact information you have provided us with. We’ll do our best to re-arrange your appointment, you may be offered an alternative therapist, date or time. Any deposit taken or online deposits in this instance will not be lost.

Booking Deposits


Booking deposits are 25% of booking unless told otherwise.

Booking deposits can be paid by credit card, PayPal, bank transfer or cash.

Booking deposits will be deducted from total bill when paying.

All booking deposits are non-refundable if you cancel with less than 24 hours notice or do not attend your appointment you will lose your deposit.

Booking deposits may be transferred if re-scheduling your appointment before the 24 hour cancellation period.



We know things crop up and we understand busy lives can mean changes to your schedule, find all the info you need for cancelling your appointment below


If you are unable to attend your appointment please notify us as soon as you can (more than 24 hours would be great), this helps us re-allocate your slot. You may know how busy we can get and how frustrating it is when we cant fit you in so this helps us free up spaces for those wanting to book.  We will do our best to re-schedule you in at our next availablity.


Cancellations with less than 24 hours notice or unattended appointments will result in the loss of your deposit. Where a deposit has not been taken for your booking and you have missed an appointment or cancelled with less than 24 hours you will be required to leave a non-refundable 25% booking deposit for your next 1 booking. 



How to book






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