BEAUTY BOUTIQUE BOOKING & CANCELLATION POLICY

Our booking and cancellation terms and conditions are below, if you have any questions about these terms please contact us. These terms and condition apply for bookings made directly through the salon, or online via our website or app.

MAKING A BOOKING

We will require your full name, contact number and email to secure your booking.

A booking confirmation will be sent to you via email. Please notify us of any changes to your contact details.

A 50% booking deposit is required for all bookings, or if you have previously had multiple no shows will require a 100% deposit.

Group bookings of 4 or more require a 50% deposit on booking and balance 7 days prior to appointment.

We send complimentary appointment reminders by text and email.

We reserve the right to refuse bookings or treatment.

When booking via email or message, time slots offered to you will be held until closing time on that day, then they will be released.

Whereby we are not able to honour a booking due to unforeseen circumstances you will be notified at the earliest convenience on the contact information you have provided us with. We’ll do our best to re-arrange your appointment, you may be offered an alternative therapist, date or time. Any deposit taken or online deposits in this instance will not be lost.

All services are offered and a non-refundable basis, if for any reason you are unhappy with the service you have received you will be offered a replacement service.

If you’re making multiple bookings eg. every month for a year, you’ll just pay one deposit for the next booking which you can roll over if you wish for each appointment

BOOKING DEPOSITS

Booking deposits are 50% of booking unless told otherwise.

Booking deposits can be paid by credit, debit or gift. Card details will be stored on a secure system.

Booking deposits will be deducted from total bill when paying.

All booking deposits are non-refundable if you cancel with less than 48 hours notice you will lose your deposit.

If you cancel with less than 24 hours notice or fail to attend you booking you will be charged for 100% of your booking (minus and deposit already taken) on the card that you booked with.

Booking deposits may be transferred if re-scheduling your appointment before the 48 hour cancelation period.

CANCELLATIONS

We appreciate things crop us, if you are unable to attend your appointment please notify us as soon as you can. We know it can be frustrating when you can’t get an appointment so cancelling helps us free up space and re-allocate your slot.

>Cancellations with less than 48 hours notice will result in loss of deposit.
>Cancellations with less than 24 hours or unattended appointments will be charged at 100%.
 

We reserve the right to deduct loyalty points in lieu when a charge can not be made.

For point of clarity: On arrival of your appointment if you decide you no longer want to have all the services booked, this will be classed as cancellation. If you re-arrange a booking for a different day giving us less than the notice required this is a cancellation. You will not be able to transfer your deposit.

100 Club members need only give 24 hours notice. Less than 24 hours notice will result in loss of deposit only with no further charges.

BAD WEATHER & SEVERE WEATHER CANCELLATIONS

During the winter months, we understand that weather conditions can occasionally affect travel plans. The following applies to appointments affected by adverse weather:

Severe Weather
If a severe weather warning is issued by the Met Office or another official authority advising against travel (for example, ‘do not travel’ guidance), clients may reschedule their appointment without loss of deposit, even if the salon remains open, provided that the appointment is re-booked and the re-booked appointment is attended. If the re-booked appointment is later cancelled or not attended for any reason, normal cancellation charges will apply and the deposit will be forfeited.

Minor or Typical Winter Weather
In cases of minor snow, cold weather, frost, or icy conditions where public transport and road networks are operating as normal, our standard cancellation policy applies. Clients are expected to allow extra travel time and make reasonable arrangements to attend their appointment.

Salon Closures
If the salon is required to close due to severe weather, all bookings will be rescheduled and all deposits will be transferred to the new appointment date. Deposits are not refunded in these circumstances.

Vulnerable or Less Able Clients
Clients who may be more vulnerable to travel disruption or adverse weather are encouraged to monitor weather forecasts throughout the winter period and proactively rearrange appointments in advance if they feel unsafe travelling. Weather forecasts are typically available 7–10 days ahead, and advance notice allows us to accommodate changes without penalty.

Decisions regarding weather-related flexibility are at the discretion of management and will be based on official guidance and local conditions.

SEVERE WEATHER DEFINITION (CLARIFICATION)

For the purposes of this policy, severe weather refers to Met Office Amber or Red weather warnings, or official guidance advising against travel.

Yellow weather warnings are advisory in nature and do not automatically override standard cancellation terms. Flexibility may be offered in exceptional circumstances only, based on official guidance, local conditions, and management discretion.

We reserve the right to make amendments to this policy