Phorest provide a online booking software service
to salons and spas. Please read these terms and conditions carefully before using the service. This is a legal agreement between you, the "user" and Phorest Online Booking Services for all parts of
the online booking service. References to "services provider" or "third parties" means the business that you book a service with, for example a salon, spa, wellness, holistic or any other type of
To use this website you must fully accept these
these terms, do not use this website.
No third parties or us give any guarantee that the
information on this website will be error free. By using this website you understand that the information may contain errors and we do not accept liability for these errors, to the amount that is
allowed by law.
All bookings for services on this website are made
with the service provider and not with Phorest. Phorest only facilitates the online booking with the service provider. The contract is between you and the service provider and Phorest is not part of
that agreement, and therefore Phorest has no direct or indirect responsibility in that contract. Before making a booking, you need to check that you agree with the service provider's terms and
Phorest, its Directors, employees, affiliates or
other representatives will not be liable for any claims, emergencies, demands, causes of action, damages, losses or expenses including solicitor fees and costs of in connection with the use of your
Phorest tries to make sure that the services listed
are of reasonable standard, but the listing of services on this website is not a recommendation from Phorest, or that the services will be suitable for the user. Phorest will not be liable to you if
the services are not suitable to you. Your use or any information on this website is totally tour own risk, for which we will not be liable. It is your own responsibility to make sure that any
products, services or information available through this website meet your specific needs.
unlawful or prohibited use
By using this website you confirm to Phorest that
you will not use this website for any purpose that is against the law or not allowed by these terms.
Links to third party sites
This website may contain hyperlinks to websites
operated by parties other than Phorest. These hyperlinks are provided for your reference only. Phorest does not control those websites and is not responsible for their contents. By having hyperlinks
on this website to other websites does not mean we endorse the material on those websites or that we have any association with the website operators.
The following conditions apply to bookings of
services made by you through this website.
Making a reservation
When booking a third party's services on Phorest
you may be required to pay a non refundable reservation fee using either a credit or a debit card. The amount of the reservation fee will depend on the total cost of your booking and will range from
€/£/$0.50 to €/£/$1.50 (inclusive of VAT).
Responsibility of accuracy of information to service providers
Services and Treatments are carried out by trusted
third parties who are the services providers. When making a reservation, it is your responsibility to tell the service providers directly about any physical or mental condition that you have and that
may require special facilities.
A cancellation of an appointment will result in
loss of the reservation fee. The amount lost depends on the total cost of your booking but will be no more than €/£/$1.50. If a booking is partially cancelled (one or more, but not all treatments
that are part of the booking) the reservation fee will not change. If the service provider cancels the whole booking the reservation reservation fee will be credited to your Phorest account. This
credit can be used to reserve future bookings on Phorest. If the services provider only partially cancels a booking your reservation fee will not change.
Users may cancel bookings made online up to 24
hours in advance of the time of the appointment online by going to their Phorest account. If an appointment has not been cancelled with 24 hours notice the salon has the right to charge users the
balance of the appointment cost (i.e. the payment due in the salon which equals the total cost of the appointment minus the reservation fee paid online). Users who cancel appointments with more than
24 hours notice will only lose their reservation fee.
By making a reservation with your credit card or
bank card, you agree that if you cancel your reservation with less than 24 hours notice or if you fail to arrive by your agreed appointment time, you authorise the services provider to charge to your
credit card or debit card without further reference to you an amount lower or equal to your booking or an amount that might be set out in the service provider's terms and conditions. For this purpose
your credit or debit card will be securely stored.
Phorest does not accept responsibility for
cancellations by the user or by the services provider regardless of the circumstances in which the cancellation is made. Phorest shall not accept any liability for losses, additional expenses or any
claim whatsoever due to changes in salon services, sickness, weather, strikes or any other cause. All such losses, additional expenses or claims will be borne by you unless otherwise agreed between
you and the service provider.
When a reservation is confirmed
Phorest does not accept responsibility for
cancellations by the user or by the services provider. Phorest does not accept any liability for losses, additional expenses or any claim because of changes in salon services, sickness, weather,
strikes or any other cause. All losses, extra fees or claims will be your responsibility unless otherwise agreed between you and the service provider.
Liability in credit or debit card transactions
Phorest makes all reasonable efforts to ensure that
all credit card and debit card transactions are secure. HOWEVER, if unauthorised charges appear on your credit card or debit card statement for any card used on this website at any time during or
after you make your reservation, conduct your transaction or disclose your card details on this website, Phorest shall not be liable or responsible in any way in respect of any damage or loss of
whatsoever nature suffered by you arising from or in any way connected with said use, transaction or disclosure, subject only to any statutory rights which you may have.
Copyright, notice and limited license
This website contains material which is owned by or
licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which
forms part of these terms and conditions. Any persons breaching any of this provision will be prosecuted.
Automatic collection of information/cookies
Phorest's website's server, or the servers of
companies that are used to operate this site, may place a "cookie" on your computer in order to allow you to use the website and to personalise your experience. A "cookie" is a small piece of data
that can be sent by a web server to your computer, which then may be stored by your browser on your computer's hard drive. Cookies allow us to recognise your computer while you are on our website and
help customize your online experience and make it more convenient for you. Cookies are also useful in allowing more efficient log-in for users,tracking transaction histories and preserving
information between sessions. The information collected from cookies may also be used to improve the functionality of the website.
Most web browser applications (such as Microsoft
Internet Explorer and Netscape Navigator) have features that can notify you when you receive a cookie or prevent cookies from being sent. If you disable cookies, however, you may not be able to use
certain personalised functions of this website.
Information collection and how it is used
We do collect personal information directly from
individuals who volunteer to use some of our services. Collection of this information is required to deliver the specific services, but use of these services is voluntary.
Modification of these terms and conditions
Phorest reserves the right to change these Terms as
well as the contents of this website for any reason and without notice, and without liability to you, any other user or any third party. This right shall not affect the Terms accepted by you upon
making a legitimate reservation or purchase using this website. You should check these Terms for any changes each time you access the website.
All use by you of Phorest's services is at your own
risk. You assume complete responsibility for and for all risk or loss resulting from your downloading an/or use of or referring to or relying on information, products, services or materials provided
on this website. You agree that Phorest and the providers of telecommunications and network services to Phorest will not be liable for damages arising after your use or inability to use this website
and you hereby waive all claims with respect thereto whether based on contract, tort or other grounds.
This website is available to all users "as is".
Phorest makes no representations, warranties or undertakings that this website, or the server that makes it available, will be free from defects, including, but not limited to viruses or other
harmful elements. Phorest accepts no liability for any infection by computer virus, tampering, unauthorised access, intervention, alteration or use, fraud, theft, technical failure, error, omission,
interruption, deletion, defect, delay, or any event or occurrence beyond its control, which corrupts or affects the administration, security, fairness and the integrity or proper conduct of any
aspect of this website.
To the greatest extent permitted by applicable law,
all representations, warranties and conditions, whether express or implied, statutory or otherwise are hereby excluded, including without limitation representations, warranties or undertakings about
any of the services, information and/or materials on this website, including without limitation, their accuracy, their completeness or the merchantability, quality or fitness for a particular
General terms and conditions
These Terms and your use of this website are
governed by the laws of the Republic of Ireland. You hereby consent to the exclusive jurisdiction of the Republic of Ireland courts in all disputes arising out of or relating to the use of this
website each time you access the website. Use of this website is unauthorised in any jurisdiction that does not give effect to all provisions of these terms and conditions including without
limitation this paragraph.
Phorest is committed to protecting an individual's
privacy. This policy covers the personal information that Phorest holds and sets out the way in which Phorest will use, manage and protect personal information that comes into the possession of
Phorest will only collect and use personal
information that is necessary for its business purposes, and for the health and safety requirements of its staff. All information collected is treated as confidential, and will only be used for the
purpose for which it was supplied, unless permission has been obtained. Information will be collected by lawful, fair and unobtrusive means. Any sensitive information will be collected with the
Phorest will not disclose any personal information
to an unrelated third party except with the consent of the individual or where required by law to do so.
Phorest will only keep personal information it
needs. Information is stored in a combination of secure computer storage facilities and paper based files. Reasonable steps will be taken to securely destroy or permanently de-identify personal
information when it is no longer required.
Phorest uses your details to operate Phorest and,
occasionally, to inform you of new features, services and products from Phorest. On occasions, we may supply statistics about our customers to third parties. These statistics never contain personally
You may receive an email after a completed
appointment with a services provider asking you if you wish to leave a review. When you leave a review the information will be submitted to the services provider and Phorest. This information will be
stored securely in computer storage facilities. If you choose to do so you agree to that Phorest or the services provider that the appointment was with can publish your review should they choose to
do so. If Phorest or the services provider choose to publish your review only your first name will be published with the review however the services provider or Phorest will not be held responsible
for any wording by you in the review that might reveal your identity.
Any questions, please contact Phorest, 100 Capel
St, Dublin 1, Republic of Ireland or email us on customerservice@Phorest.me