Bookings & Cancellations

 Our booking and cancellation terms and conditions are below, if you have any questions about these terms please contact us. These terms and condition apply for bookings made directly through the salon, third party bookings terms may vary please see individual terms on third party site when booking online though a third party. More about booking online here


Making a booking directly through us


We accept bookings by phone 01263 511945, email or through our Facebook page ‘message us’ tab.


We will require your full name, email address and a contact number to secure your booking. You will be sent a booking confirmation via email. Please notify us of any changes to your contact details.


We recommend you book ahead, our senior therapists get booked up far in advance and we can get busy in peak periods. A  good guide is 3-4 weeks ahead for specific therapists and 8-10 weeks ahead for christmas. Wedding bookings book 9 - 12 months ahead.


A 50% booking fee is required for all bookings, or 100% if you have no-showed 3 times. 

Group bookings of 4 or more require a 50% booking fee deposit on booking and balance 7 days prior to appointment.


We send complimentary appointment reminders by text and email.


We reserve the right to refuse bookings or treatment.


When booking via email or message, time slots offered to you will be held until closing time on that day, then they will be released.


Whereby we are not able to honour a booking due to unforeseen circumstances you will be notified at the earliest convenience on the contact information you have provided us with. We’ll do our best to re-arrange your appointment, you may be offered an alternative therapist, date or time. Any deposit taken or online deposits in this instance will not be lost.

Booking Fee


Booking fee's are 50% of booking unless told otherwise. We may round this up/down to nearest pound.

Booking fee deposits can be paid by credit card, PayPal, bank transfer or cash. Card details are not stored and are processed while you wait.

Booking fee deposits will be deducted from your total appointment bill when paying, Leaving you with the remaining 50% to pay on the day of your appointment.

All booking fee deposits are non-refundable if you cancel with less than 24 hours notice or fail to attend your appointment you will lose your booking fee.

Booking fee's will be refunded in full or transferred if re-scheduling your appointment before the 24 hour cancellation period.



We know things crop up and we understand busy lives can mean changes to your schedule, find all the info you need for cancelling your appointment below


If you are unable to attend your appointment please notify us as soon as you can (more than 24 hours would be great), this helps us re-allocate your slot. You may know how busy we can get and how frustrating it is when we cant fit you in so this helps us free up spaces for those wanting to book.  We will do our best to re-schedule you in at our next availablity.


Cancellations or ammendments including cancelling part of a treatment with less than 24 hours notice or unattended appointments will result in the loss of your booking fee.
Where a deposit has not been taken for your booking we reserve the right to deduct loyalty treat points for unattended appointments or cancellations with less than 24 hours notice.

Cancelling 'Treat Card' bookings
Please give 24 hours notice when cancelling all treat card bookings, we will then re-embursed your treat card points to your treat card account. 
Failure to give 24 hours notice or unattented treat card appointments will result in loss of points. 



How to book


Call us

01263 511945








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