Our booking and cancellation terms and conditions are below, if you have any questions about these terms please contact us. These terms and condition apply for bookings made directly through the salon, third party bookings terms may vary please see individual terms on third party site when booking online though a third party. More about booking online here
Making a booking directly through us
We accept bookings by phone 01263 511945, email firstname.lastname@example.org or through our Facebook page ‘message us’ tab.
We will require your full name and a contact number to secure your booking. If you have given us a email address you will be sent a booking confirmation via email. Please notify us of any changes to your contact details.
We recommend you book ahead, our senior therapists get booked up far in advance and we can get busy in peak periods. A good guide is 3-4 weeks ahead for specific therapists and 8-10 weeks ahead for christmas. Wedding bookings book 9 - 12 months ahead.
A 25% booking fee deposit is required for all bookings of £25 or more, or for any booking: if you have previously failed to adhere to our cancellation policy.
Group bookings of 4 or more require a 50% booking fee deposit on booking and balance 7 days prior to appointment.
We send complimentary appointment reminders by text and email.
We reserve the right to refuse bookings or treatment.
When booking via email or message, time slots offered to you will be held until closing time on that day, then they will be released.
Whereby we are not able to honour a booking due to unforeseen circumstances you will be notified at the earliest convenience on the contact information you have
provided us with. We’ll do our best to re-arrange your appointment, you may be offered an alternative therapist, date or time. Any deposit taken or online deposits in this instance will not be
Booking Fee Deposits
Booking fee deposits are 25% of booking unless told otherwise. We may round this
up/down to nearest pound.
Booking fee deposits can be paid by credit card, PayPal, bank transfer or cash. Card
details are not stored and are processed while you wait.
Booking fee deposits will be deducted from your total appointment bill when paying,
Leaving you with the remaining 75% to pay on the day of your appointment.
All booking fee deposits are non-refundable if you cancel with less than 24 hours
notice or fail to attend your appointment you will lose your booking fee deposit.
Booking fee deposits may be refunded or transferred if re-scheduling your
appointment before the 24 hour cancellation period.
We know things crop up and we understand busy lives can mean changes to your schedule, find all the info you need for cancelling your appointment below
If you are unable to attend your appointment please notify us as soon as you can (more than 24 hours would be great), this helps us re-allocate your slot. You may know how busy we can get and how frustrating it is when we cant fit you in so this helps us free up spaces for those wanting to book. We will do our best to re-schedule you in at our next availablity.
Cancellations or ammendments including cancelling part of a treatment with less than 24 hours notice or unattended appointments will result in the loss of
your booking fee deposit.
Where a deposit has not been taken for your booking and you have missed an appointment or cancelled with less than 24 hours you will be required to leave a 25% booking fee deposit for all future bookings regardless if they are £25 or not. We reserve the right to deduct loyalty treat points for unattended appointments or cancellations with less than 24 hours notice where a deposit has not been taken.
Cancelling 'Treat Card' bookings
Please give 24 hours notice when cancelling all treat card bookings, we will then re-embursed your treat card points to your treat card account.
Failure to give 24 hours notice or unattented treat card appointments will result in loss of points.